Director, Patient Accounts

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Baystate Health’s Revenue Cycle Operations are managed through a strategic partnership with Huron Healthcare. Under this model, Huron provides comprehensive operational oversight and Revenue Cycle leadership, with managers and above employed by Huron. Revenue Cycle associates remain employees of Baystate Health, ensuring continuity and alignment with the health system’s culture. Key stakeholders—including market leaders and hospital, clinic, and physician leadership across Baystate’s network—play a critical role in driving operational success and sustaining performance improvements. This collaborative approach enables Baystate Health to leverage Huron’s expertise while maintaining strong engagement with its internal teams.

The Patient Accounts Director oversees all aspects of patient account management within Baystate Health’s Revenue Cycle operations. This role is responsible for ensuring accurate billing, timely collections, and compliance with regulatory requirements while driving process improvements and operational efficiency. The director collaborates closely with Huron leadership, Baystate Health stakeholders, and departmental teams to maintain high performance standards and deliver exceptional patient financial experiences. Strong leadership, strategic planning, and expertise in revenue cycle best practices are essential to succeed in this position.

The selected candidate must be able to work onsite at Baystate Health facilities on a periodic basis as determined by business needs. This includes attending key meetings, collaborating with leadership teams, and supporting operational initiatives that require in-person engagement. Flexibility to travel to designated locations within the health system is essential to ensure strong partnership and alignment with stakeholders.

KEY JOB DUTIES:

• Guides and directs subordinate supervisors/managers on patient financial services team
• Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients;
• As needed, participates in the preparation of the annual Health and Hospital System budget.
• Prepares annual statement of goals and objectives in collaboration with subordinates to meet client expectations;
• Ensures compliance with all Federal, State, local government, and private industry mandates;
• Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• Analyzes and identifies PFS service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate;
• Identifies issues, risks, barriers and opportunities for improvement related to patient financial services area.
• Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators;
• Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education;
• Supervises, trains, develops and motivates subordinate staff;
• Performs related duties as required.

REQURIED SKILLS:

• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

CORE QUALIFICATIONS:

• Current permanent U.S. work authorization required
• Bachelor's degree required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Financial Services experience required, 2-3 in a leadership capacity required
• 6-8+ years of healthcare operations experience

Position Level

Director

Country

United States of America