Information Technology Help Desk Support

IT Helpdesk Support Intern (Part-Time, 6-Month Contract)

Location : Port Jefferson, NY (On-site)

Company : Global Computer Systems (GCS)

About the Role

We’re looking for a driven, detail-oriented IT Helpdesk Support Intern to join our technical team on a part-time basis for a 6-month contract. This role is ideal for a student or early-career professional looking to gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment. You'll work closely with senior engineers and support staff to resolve day-to-day technical issues for our clients across Long Island and the NYC metro area.

What You’ll Do

• Provide first-line technical support to end users via phone, ticketing system, and remote tools
• Troubleshoot issues related to Windows OS, Office 365, hardware, printers, and basic networking
• Assist in user onboarding / offboarding (account creation, permissions, hardware prep)
• Document solutions, troubleshooting steps, and system updates in our ticketing platform
• Escalate advanced issues to senior engineers when required
• Support various internal IT projects and routine maintenance tasks
• Maintain professionalism and strong communication with clients and team members

What We’re Looking For

Nice to Have

What You’ll Gain

Contract Details

Type : Part-time internship (Monday to Wednesday, 9 : 00 AM to 5 : 30 PM, approximately 24 hours per week, with potential for additional hours based on company need)

Company Description

Global Computer Systems is a 360-degree IT solutions firm located in Port Jefferson, New York. With over 25 years of experience, we assist local businesses in reducing downtime, managing and protecting their networks. In partnership with industry giants like Microsoft, Crowdstrike, Proofpoint, Fortinet, Veeam, VMware, and more; We provide comprehensive solutions for the full tech stack and attack surface.