Service Manager / District Manager

This Jobot Job is hosted by : Kelly Breen

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Salary : $60,000 - $90,000 per year

A bit about us :

We are a distinguished provider of premium linen rental and laundry services, specializing in meeting the needs of hospitality businesses. With a reputation for reliability and exceptional quality, we have been serving our clientele with excellence for decades. Their commitment to outstanding service and top-notch products has solidified our company as a trusted partner in the industry.

Why join us?

We have a reputation for excellence and reliability in the industry and a four generation legacy of providing premium linen rental and laundry services. We offer employees the opportunity to be part of a respected and established organization. Working for us means being part of a team committed to delivering outstanding service and quality products, contributing to a dynamic and rewarding + family oriented work environment.

Job Details

Job Details :

Are you an experienced Service Manager with a knack for strategic planning, process improvement, and team leadership? Are you passionate about customer service and logistics management? If so, we have an exciting opportunity for you. We are looking for a dynamic and proactive Permanent Service Manager to join our team. This role is pivotal in ensuring the smooth operation of our services, enhancing customer satisfaction, and driving team performance.

Responsibilities :

As a Permanent Service Manager, you will be responsible for :

1. Developing and implementing effective business strategies to improve operational efficiency and profitability.

2. Leading and managing a service team, fostering a positive work environment that encourages collaboration and innovation.

3. Overseeing all aspects of our service operations, ensuring that we meet and exceed customer expectations.

4. Implementing process improvements to enhance service quality, reduce costs, and increase productivity.

5. Managing logistics, including inventory management, supply chain operations, and transportation.

6. Collaborating with other departments to integrate service operations with other business functions.

7. Handling customer complaints and issues, ensuring that they are resolved promptly and professionally.

8. Monitoring service performance metrics and preparing reports for senior management.

9. Ensuring compliance with all relevant regulations and standards.

10. Providing training and guidance to team members, promoting continuous learning and development.

Qualifications :

To be successful in this role, you will need :

1. A minimum of 3 years of experience in a service management role.

2. Proven experience in business strategy development and implementation.

3. Strong skills in process improvement and logistics management.

4. Excellent team leadership abilities, with a track record of managing and motivating high-performing teams.

5. Exceptional customer service skills, with the ability to manage customer complaints and issues effectively.

6. Solid understanding of service operations and logistics.

7. Strong analytical skills, with the ability to interpret service performance metrics and make data-driven decisions.

8. Excellent communication and interpersonal skills.

9. A degree in business management or a related field is preferred.

10. Ability to work under pressure and manage multiple tasks simultaneously.

If you are a strategic thinker with strong leadership skills and a passion for customer service, we would love to hear from you. Apply today and take the next step in your career as a Permanent Service Manager.

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