Implementation Technician, Construction

Job Description

Job Description

Description :

About ARKANCE US Company :

ARKANCE US, is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. ARKANCE was established in 2018 to become the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers its purpose-built in-house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. To learn more, view our corporate brochure or https : / / www.arkance.us /

At ARKANCE US, our culture is built on the values of respect, courage, entrepreneurship, and friendliness. These values guide how we collaborate, innovate, trust, and support one another—creating an environment where every team member can thrive and contribute to shared success.

Position Overview

The Implementation Technician serves as a delivery expert, driving successful implementation and customer adoption of ARKANCE solutions and technology offerings. This role focuses primarily on executing complex construction technology implementations, ensuring customers realize maximum value from their technology investments through hands on delivery, training, and ongoing support.

Implementation Technicians own the post-sales customer journey, managing multiple concurrent implementations from discovery through deployment and optimization. The role requires deep construction industry expertise combined with technical proficiency to deliver solutions that transform customer workflows and business processes.

The role will assist with scoping new opportunities, preparing demonstrations, delivering implementations, and supporting customers as they onboard to our platform ecosystem (e.g., Autodesk Construction Cloud, NetSuite, custom integrations, and analytics tooling).

KEY RESPONSIBILITIES

Customer-Facing Services (65%-80% Billable Time)

• Drive successful implementations for Construction-specific accounts (Subcontractor, General Contractor, Owner / Developer) with customers $1M – 50M+ in annual revenue
• Manage up to 25 implementations simultaneously , including both strategic and program-level customers
• Deliver advanced training, consulting, and implementation services focused on high-level scenarios specific to Autodesk Construction Cloud portfolio
• Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs
• Develop detailed proposal documentation with schedules of work based on customer needs and recommendations
• Deliver on-site training as a professional technical representative to ensure customer satisfaction
• Leverage real-world construction experience to define customer workflows and identify stopgaps and deficiencies
• Support customer success through technical product implementation, consulting, mentoring, training, and support services
• Provide technical product assistance ensuring technical satisfaction
• Adhere to company-standard technical implementations to address specific customer needs
• Maintain consistent tracking of project hours and proactive communication with Project Managers regarding delivery status
• Manage $XX or more of customer project work quarterly

Sales Support Activities (10%-20% Pre-Sales Time)

Administrative and Development Activities (5%-10% Overhead Time)

REQUIRED QUALIFICATIONS

Technical Expertise

Business and Industry Knowledge

Preferred Qualifications

Personal Attributes

Customer Focus

This position offers the opportunity to work with industry-leading technology while making a direct impact on customer success in the dynamic AECO industry.

Physical Requirements :

Pay range for this position : $90k-110k

Equal Opportunity Employer / Veterans / Disabled

Requirements :