Benefits Program Manager

Job Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Reporting to the VP, Global Total Rewards, the Benefits Program Manager will design, optimize, and operationalize Five9's global benefit programs within income protection, life, voluntary benefits, time off, leave of absence (LOA), and well-being. You will drive program evolution through market insights, benchmarking, policy design, and clear, employee-centric communications. Success in this role requires strong program management capability, analytical rigor, cross-functional partnership, and the ability to translate complex benefits topics into simple, scalable solutions.

Responsibilities :

Project & Program Management

• Lead benefits projects from concept through delivery, applying best practices in program governance, risk management, and cross-functional coordination.
• Co-lead United States open enrollment.
• Manage timelines, deliverables, resources, and vendor engagement to ensure accurate and on-time delivery and implementation.
• Balance multiple complex initiatives, ensuring alignment with Total Rewards strategy and business needs.

Benefits Communication & Experience

Benefits Governance, Compliance & Vendor Management

Program Ownership & Escalation Management

Annual Plan Review & Strategic Alignment

Qualifications

Work Location : This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to : skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and / or other applicable incentive compensation plans.

Our total reward package also includes :

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$80,200—$223,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here : https : / / www.five9.com / pt -pt / legal.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.