Sales Manager

Job Description

Sales Manager

The Hotel Business is your first love and selling the hotel is a close second. In the role of Sales Manager you have the chance to connect and make a difference in many lives (as a busy hotel means work for all!) Sales -- it is all about making a promise and then delivering on that promise with the support of a busy team who create the wow experience. In the role of Sales Manager, you will:

• Be an Ear that Hears -- listen to clients and see their vision so that you can capture their business while delivering on the bottom line. Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future rooming needs.
• Be Someone that Asks -- knowing that you have a competitive landscape, be sure you are asking for the business so that you can exceed revenue expectations (and profit goals!)
• Be Diverse in your Efforts -- solicit, negotiate and book new and repeat business using multiple channels such as outside sales calls, telemarketing and social media.
• Be a Community Presence -- represent your hotel in the local community and be seen as resource when the local community needs to plan an event.
• Be a Hotel Presence -- be sure you know, support and celebrate the hotel's staff as it takes a team to ensure success.
• Be Manager on Duty -- if requested.

Requirements

Job Requirements

At least two years of progressive experience in a hotel sales department or related field is required and a college degree is preferred. Previous customer service experience is also required, with prior hotel experience preferred. The ability to use a computer and various sales related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. Physical requirements include the ability to work long hours; sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms; and the ability to walk or stand for extended period of time. The ability to travel to clients and meetings may be essential depending on the size of your hotel's sales department.