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Member Services Officer- Teller / Personal Banker
Member Services Officer- Teller / Personal BankerA+ Federal Credit Union • Austin, TX, United States
Member Services Officer- Teller / Personal Banker

Member Services Officer- Teller / Personal Banker

A+ Federal Credit Union • Austin, TX, United States
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Member Services Officer- Teller / Personal Banker

Job Type : Full Time

Exemption Type : Non-Exempt

Wage Amount : $19.25 hourly minimum

As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career! Member Education

  • Cross-sell appropriate products and services to current and prospective members.
  • Consistently meet or exceed established sales / service goals and support branch growth.
  • Participate in outside business development and community events.

Teller Functions

  • Operate, maintain, and balance a cash drawer (as needed).
  • Sell special service items such as money orders, official checks, and gift cards.
  • Perform cash advances and process collection items.
  • Provide members with access to safe deposit box (where applicable).
  • Maintain working knowledge of all products and services.

    • Personal Banker Functions

  • Assist members with opening / closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned.
  • Update account information such as changing account ownership / signers, beneficiaries, and changes of address.
  • Assist members with loan applications through video lending.
  • Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc.
  • Perform stop payments and process wire transfers.
  • Assist members with claims of fraudulent use of debit card.
  • Issue, re-issue, and block debit cards.
  • Be knowledgeable of and utilize credit union policies, Federal regulations and procedures.

    • Branch Support

  • Perform opening / closing procedures for debit card instant issue machine.
  • Scan and image branch checks and documents.
  • Assist with daily balancing of coin machine / prepare outgoing coin shipment
  • Buy / sell cash to vault and assist with loading of cash dispense machines (CDMs), cash recycler machines (CRMs), and ATMs (where applicable).
  • Perform and / or assist with vault responsibilities to include buy / sell cash to / from team members, load / balance ATM / CDM / CRM, prepare outgoing coin / cash shipments, and verify incoming cash shipments (as assigned).
  • Track / order branch maintenance supplies (as assigned).
  • Track / order Marketing supplies (as assigned).
  • Serve as a Credit Union Champion for your branch

    • Miscellaneous

  • Maintain member confidentiality.
  • Complete annual / semi-annual regulatory training.
  • Complete MSO I Level Up Program.
  • Consistently attend / participate in community events.

    • Education and Experience

  • High school diploma or G.E.D. equivalent.
  • Minimum of six months' work experience (sales, teller, and / or personal banker experience preferred).
  • Basic knowledge of math / computer skills.

    • Physical Requirements

  • Must be able to stand for long periods of time.
  • Part-time team members must have the ability / stamina to work at least 28 hours per week.
  • Full-time team members must have the ability / stamina to work at least 40 hours per week.
  • Must be able to reach, lift, bend, and carry.
  • Must be able to engage in problem-solving skills to help identify and resolve member issues.
  • Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.

    • Decision-Making Capabilities

  • Must be able to independently determine funds availability of checks deposited and checks cashed (within assigned teller limits).
  • Types of Decisions requiring supervisory approval : Legal questions and situations outside A+FCU policies and procedures.
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