Telephony Engineer

Position Description :

• Work with Application Developers to ensure the new applications implemented on the enterprise network perform within expectations and do not negatively affect the performance of existing applications.
• Design and monitor application performance tests, analyze performance test data, make recommendations on application design and hardware resource needs.
• Present analysis and capacity projections to systems management and business partners. Identify changes in the systems architecture, applications or hardware that may impact performance or capacity of Windows based Servers.
• Design, develop, and produce performance and capacity reports that accurately reflect the state of the systems being monitored.
• Analyze performance data and determine appropriate thresholds for automated alerting.
• Experience Level : 3-6 Years.
• High level of experience with Server Systems.
• Advanced Knowledge and Experience with Server Capacity Planning, Server Performance and Server Performance Software Use / Support.

DUTIES :

The Telephony Network Administrator will assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks. The Associate IT Support Technician will provide Level 1 support and troubleshooting to resolve Network and Telephony issues. The Associate IT Support Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony. This includes installing, maintaining, and managing all data network / telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision. The IT Associate Support Technician will also assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. The Associate IT Support Technician will perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution.