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Patient Service Representative - Gastroenterology, Westwood

Patient Service Representative - Gastroenterology, Westwood

UCLA HealthLos Angeles, CA, US
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Gastroenterology / Digestive Diseases Care Support

In this role you will provide direct support to the physicians and patients for assigned Gastroenterology / Digestive Diseases care physicians. Major duties include but are not limited to :

  • Acting as a liaison for the patients and physicians in the practice
  • Assisting patients in accessing service within the health system
  • Facilitating communication with referring physicians
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC / Care Connect

Required :

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
  • Ability to creatively integrate competing demands into a productive working environment
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
  • Ability to provide coverage for Community Clinics as assigned

    • Preferred :

  • Knowledge of specific specialty practice and workflows
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
  • Familiarity and knowledge of authorization process & managed care programs
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    Patient Service Representative • Los Angeles, CA, US

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