Customer Service Representative

Customer Service Representative

Stockton, CA, US, 95206

Pacific

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.

Job Responsibilities

• Enter customer orders received by email and phone into ERP system
• Answer high volume of incoming calls and emails in a timely manner
• Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
• Communicate effectively with customers related to order status and coordinate with production regarding backordered items
• Communicate with sales, finance and operation teams to ensure orders are fulfilled
• Develop and maintain product knowledge to support customer needs and provide solutions
• Utilize the use of SalesForce to manage customer issues
• Verify product load and quantities match purchase order
• Review and retrieve documentation for credit department as needed
• Issue credits for pallet / product returns when applicable
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Execute Daily and Business fundamentals
• Willing and able to cross-train on other aspects of the customer service process
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

Compensation

What CRH Offers You

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.