Are you a leader who believes that people with disabilities deserve meaningful opportunities, strong support systems, and full participation in their communities? We're looking for a strategic and compassionate professional to lead our Case Management Operations and help shape services that truly make a difference.
In this role, you will lead two dynamic teams supporting individuals with developmental disabilities who participate in Day Support, Respite, and Summer Camp programs, as well as employees with disabilities working in integrated employment settings. Your leadership will ensure people receive thoughtful, person-centered support that promotes independence, dignity, and opportunity.
This is a unique opportunity to combine mission-driven leadership with operational strategy, guiding programs that help individuals thrive both in their communities and in the workplace.
In this role, you won't just manage operations-you'll help shape services that expand opportunities, strengthen independence, and improve quality of life for people with disabilities. If you are a collaborative leader who values mission, accountability, and innovation, this is an opportunity to make a meaningful impact.
Key Responsibilities:
As the Manager of Case Management Operations, you will provide leadership and direction to teams of Case Managers and Intake Coordinators who coordinate services and supports across multiple programs. You will oversee assessments, individualized planning, and coordinated care to ensure every participant receives services tailored to their goals and strengths.
You will also play a key role in shaping program quality by:
Leading and developing high-performing case management and intake teams
Ensuring services remain person-centered, responsive, and outcome-driven
Partnering with internal teams to strengthen collaboration across programs
Building relationships with community organizations and referral partners
Educating stakeholders on best practices for supporting individuals with disabilities
Monitoring caseloads, program performance, and service quality
Ensuring compliance with Medicaid Waiver, AbilityOne, and other regulatory standards
Knowledge/Experience
The ideal candidate is a thoughtful leader who combines strong operational knowledge with a deep commitment to the disability community. Bachelor's degree in Human Services, Vocational Rehabilitation, or a related field (Master's preferred). At least 5 years of experience in rehabilitation services, case management, or a similar field. 5+ years of leadership or supervisory experience. Strong knowledge of disability services, Medicaid Waiver programs, and AbilityOne regulations. Exceptional leadership, communication, and organizational skills. Experience managing multiple programs, teams, or service lines. Professional certifications such as ACRE, CESP, QMHP, or QDDP are a plus. Candidates must be able to pass a federal background check and obtain access to military bases. Travel between locations is required.
Our market-competitive total rewards package includes:
Merit increases
Comprehensive health, dental, and vision coverage
12 paid holidays
Sick and vacation leave
Short- and long-term disability benefits
Flexible spending accounts (FSA)
403(b) retirement plan with employer match and immediate vesting
Life insurance
Employee development and training programs
Wellness programs
Discounted tuition to South University
To apply for this position, a completed SOAR365 application is required.
EO/AA Veterans/Disabled and other protected categories
Drug-Free Workplace
Reasonable Accommodations
If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.
SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.
Manager of Case Management Operations • Richmond, VA, USA
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