Manager of Case Management Operations

Manager of Case Management Operations

Are you passionate about empowering individuals with disabilities and leading high-performing teams that make a real difference? We are seeking a strategic, compassionate, and highly motivated Manager of Case Management Operations to oversee and elevate case management services across both Human Services and Employee Resources.

In this leadership role, you'll provide vision and direction to two meaningful teams, drive quality outcomes, ensure regulatory excellence, and build collaborative partnerships that move our mission forward. If you're inspired by purpose-filled work and the opportunity to help others thrive, we'd love to talk to you.

Key Responsibilities

In this role, you will lead and develop Case Managers and Intake Coordinators while overseeing case management services for Day Support, Respite, and Summer Camp programs. You will guide case management and training services that support employees with disabilities, including job coaching and life navigation, while also maintaining strong partnerships with community organizations and referral networks. Additionally, you will ensure compliance with DBHDS, DARS, Medicaid Waiver, ACA, AbilityOne, and other regulatory requirements. You will monitor performance measures, oversee caseload management, and foster a collaborative and solutions-focused culture that emphasizes quality outcomes and service excellence.

Knowledge & Experience

The ideal candidate holds a Bachelor's degree in Human Services, Vocational Rehabilitation, or a related field (a Master's degree is preferred) and has at least five years of experience in rehabilitation services, case management, or similar fields, along with five years of supervisory experience. You should possess strong knowledge of disability services, Medicaid Waiver, and AbilityOne regulations, and demonstrate strength in leadership, communication, and organizational skills. Preferred credentials include certifications such as ACRE, CESP, QMHP, or QDDP. Successful candidates must be able to travel to multiple worksites, pass a Federal background check, and obtain access to military bases.

We are SOAR365!

For more than 70 years, we've been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.

We're proud to be recognized as an Employer of Choice , offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Our market-competitive total rewards package include :

• Merit Increases
• Comprehensive health, dental, and vision coverage
• 12 PAID holidays
• Sick and vacation leave
• Short and long-term disability benefits
• Flexible spending accounts
• 403(b) with employer match and immediate vesting
• Life insurance
• Employee development and training programs
• Wellness programs
• Discounted tuition to South University

EO / AA Veterans / Disabled and other protected categories

Drug-Free Workplace

Reasonable Accommodations

If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.

SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.