Customer Service Representative

Fred's Appliance is looking for inbound call takers for our Customer Care department.

Job Description:

As a Customer Care Representative you will be answering inbound phone calls from a call queue, respond appropriately and resolve calls in an efficient manner. Inbound calls will include answering appliance questions, resolving immediate customer concerns, rerouting customers to the right department, and scheduling technician to a customer's home.

What we offer:

• Set schedule Monday through Friday, 8:00 AM to 5:00 PM
• No weekends, evenings or holidays
• Vacation and sick/personal leave (after qualification period)
• Medical Benefits (after qualification period)
• 401K contribution (after qualification period)
• Room to grow

The right candidate would have the following skills:

• Great communication skills
• Typing speed with corrections of no less than 35 wpm (50+ preferred)
• Proficient in Office 2013+ and Windows 10
• Good organization and time management
• Attention to customer care

Preferred Experience:

• Customer Service
• Scheduling software or point of sale software
• Dispatch and routing of vehicles

Compensation: $16.00 - $18.00 per hour

Independent Retail offers a myriad of opportunities for people of all backgrounds

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Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
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If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.