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Call Center Team Lead
Call Center Team LeadVirtualVocations • El Paso, Texas, United States
Call Center Team Lead

Call Center Team Lead

VirtualVocations • El Paso, Texas, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Call Center Team Lead.

Key Responsibilities

Manage a team of 15-20 associates and oversee daily operations of the Call Center

Collaborate with clients to create reports and ensure production targets are met

Establish and maintain a quality program and transparent communication with client leadership

Required Qualifications

5-7+ years of healthcare operations experience, including 2+ years in a supervisory role

Experience in administration and preferably in healthcare-related fields

Familiarity with outsourcing operations or service industry preferred

High proficiency in MS Excel and PowerPoint

Ability to analyze Call Center data and report findings effectively

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Call Center Team Lead • El Paso, Texas, United States

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