Switchboard Operator

The Switchboard Operator position is the first point of contact, greeting our callers with a personable speaking voice. The Switchboard Operator answers and routes incoming calls and communicates messages effectively for all CARTI locations and specialties.

JOB SPECIFIC DUTIES AND RESPONSIBILITES :

• Answers large volume of inbound calls daily while providing a high-quality patient / caller experience.
• Resolves escalated tasks in a calm and efficient manner.
• Provides instructions for Imaging procedures.
• Provides assistance to patients and others contacting the clinic by phone; may provide direct assistance, take messages, or direct calls to the appropriate internal party.
• Takes complete and accurate messages.
• Navigates 3-4 software systems within one call.
• Consistently develops and maintains a working knowledge of all medical specialties.
• Adheres to system guidelines, policies, and procedures while meeting the needs of all callers encountered throughout the workday.
• Transfers patients to the business office, as needed, for financial arrangements or assistance.
• Participates in staff training and acts as a resource for co-workers when necessary.
• Other responsibilities and projects assigned by management.
• Follows communication scripts when handling different topics.

SUPERVISORY RESPONSIBILITY : N / A

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION :

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES :

REASONING ABILITY :

INTERPERSONAL SKILLS :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

SAFETY SENSITIVE :

This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner.