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Customer Service Representative
Customer Service RepresentativeABC Home and Commercial • San Antonio, TX
Customer Service Representative

Customer Service Representative

ABC Home and Commercial • San Antonio, TX
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]

Job Type Full-time Description

Exciting Opportunity : Join Our Team as a Customer Service Representative!

$18 to $21 an hour based on experience

This is not a remote position , but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous , regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.

  • During your training you will be required to train in the office for 3 - 6 months as stated above.
  • Willing to work a minimum of 1 Saturday
  • per month (rotate with your Team)
  • We’re only considering local candidates based in Austin or nearby areas, as this role is based out of our Austin office.
  • Shift is 9 AM - 6 PM, but during training it will be 8 AM - 5 PM

How You'll Make an Impact :

ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest or Mechanical).

Requirements

What You'll Bring :

  • Minimum of 1 year of experience in customer service, scheduling, or call center services required.
  • Bonus points if experience is in any of the following services : Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning / repair, power washing)
  • An individual that is cooperative, accommodating and patient.
  • Ability to be consistent with repetitive work.
  • Supportive and always willing to help.
  • Ability to organize tasks and workload consistently throughout the day.
  • Excellent interpersonal and communication skills.
  • Must be able to adhere to company policies and procedures.
  • High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
  • Excellent written communication skills, including spelling and punctuation.
  • Bilingual is a plus.
  • Collaborative team player.
  • Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
  • Ability to sit for long periods of time.
  • Willing to work a minimum of 1 Saturday per month (rotate with your Team)
  • During your training you will be required to train in the office for 3 - 6 months.

    • What We Offer :

  • Health, Dental, Vision & Life Insurance
  • 401(k) with company matching
  • Paid vacation and sick leave (PTO)
  • Participation in Profit Sharing Plan
  • Volunteer Engagement Program : 16 hrs. a year of Approved Volunteer Time Off (VTO)
  • Additional compensation for promoting and referring our services (Lead Now Program).
  • Company clubs & committees, and company outings
  • Paid trainings and development opportunities
  • Tuition reimbursement
  • Educational scholarships for employees and family members
  • Wellness program, including gym membership
  • (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.

    • What You'll Do :

  • Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
  • Provide timely and accurate information to incoming customer requests.
  • Schedule service appointments.
  • Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
  • Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
  • Maintain customer records by immediately updating account information.
  • Work in partnership with other employees to meet and exceed customer expectations.
  • Maintain a professional attitude at all times with customers, fellow employees and supervisors.
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