IT Operations Manager

The Opportunity At Altana

We are looking for an exceptional IT and Executive Support Lead to build and lead our internal IT function while providing white-glove technical support to our senior leadership team. This is a unique opportunity to shape IT operations at a high-growth technology company transitioning from an MSP model to a strategic internal capability. You'll be the go-to technical expert ensuring our executives-who frequently appear in media and on television-have flawless technology experiences when it matters most.

In this role, you'll wear multiple hats : strategic IT leader, hands-on technical problem solver, vendor relationship manager, and trusted advisor to the C-suite. You'll leverage AI and automation to build a next-level IT function that matches our company's innovation-first culture, while ensuring every team member has the technology support they need to do their best work.

Over the next 12 months, you will :

• Lead the MSP transition : Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes sense.
• Deliver executive excellence : Provide proactive, white-glove technical support to senior leadership, ensuring zero technical issues during high-stakes media appearances, investor meetings, and public engagements.
• Build the IT team : Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standards.
• Optimize vendor relationships : Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investments.
• Own the IT budget : Develop, manage, and optimize the IT budget, making data-driven decisions about technology investments and demonstrating clear ROI.
• Solve complex problems : Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructure.
• Innovate with AI : Implement AI-powered tools and automation to transform IT operations-from intelligent ticketing and self-service portals to predictive support and automated provisioning.
• Establish IT standards : Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirements.
• Partner cross-functionally : Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organization.

What you bring to Altana :

Essential Experience :

Technical Capabilities :