Talent.com
Front Office Manager
Front Office ManagerPiccadilly Inn Airport • Fresno, CA, US
Front Office Manager

Front Office Manager

Piccadilly Inn Airport • Fresno, CA, US
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Details

Job Location : Piccadilly Inn - Fresno, CA

Salary Range : $64680.00 - $70000.00 Salary

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https : / / www.springboardhospitality.com /

Primary mission :

Direct and supervise the daily operations of the hotels front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

SCOPE OF WORK + TEAM

  • Reports to General Manager
  • Perform special projects and other responsibilities as assigned.
  • Participate in hotel committees, MOD program and task force assignments.
  • Assist the General Manager in all areas requested and act in his / her place during his / her absence

RESPONSIBILITIES

  • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
  • Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
  • Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards / travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
  • Remain calm and alert, especially during emergency and / or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion.
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly.
  • Organize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations.
  • Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.
  • Refer and follow up on maintenance issues / problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain / improve guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

    • Qualifications

    EXPERIENCE :

  • Prior Experience :

    • 2+ years of hospitality in a similar position; luxury hotel preferred.

  • IT Expertise :

    • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

  • Education :

    • High School diploma or GED required; college degree preferred.

  • Subject Expertise :

    • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

  • Report any unusual occurrences and / or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

    • OTHER EXPECTATIONS :

  • Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
  • Demonstrate a working knowledge of all company safety and security procedures.
  • Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
  • Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.

    • Benefits :

    Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

    Full Time Benefits

  • Competitive Base Salary
  • PTO
  • Medical, Dental, Vision, Life, Pet Insurance
  • 401K
  • Costco Membership
  • Bereavement Leave
  • Management Contract Referral Program
  • Education Assistance

    • Additional Per Position

  • Employee Rates at all of Springboard Hospitalitys 35+ Hotels
  • Monthly Cell Phone Stipend
  • Dry Cleaning Services
  • Hotel Level Executive Bonus Program
  • Retention Bonuses
  • Lead Share Program
  • Associate of the Month / Quarter & Company-wide Associate of the Year Programs
  • Associate Referral Bonus Program

    • Springboard Hospitality Core Values :

  • CONNECTED. We are plugged into people, technology and the cutting edge of culture.
  • INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
  • COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
  • PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
  • DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

    • OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

    Source : Hospitality Online

    #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Front Office Manager • Fresno, CA, US

    [internal_linking.similar_jobs]
    Office Administrator / Manager

    Office Administrator / Manager

    PrideStaff • Fresno, CALIFORNIA, US
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Job title : Office Manager / Office Administrator.We are a small but growing family business in Fresno, California.We partner with home builders to ensure timely bidding, ordering, and installation ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Hinderliter de Llamas & Associates • Pinedale, CA, US
    [job_card.full_time]
    Company Overview The HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office Manager - Earn Up to $37 / hr

    Office Manager - Earn Up to $37 / hr

    TradeJobsWorkforce • 93792 Fresno, CA, US
    [job_card.full_time]
    Administrative assistant / officer position available for Business Development.Full time with Medical Insurance and part-time available. New graduate or experienced candidate, he / she can take respon...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Postal Clerk - No Experience Required - On the Job Training

    Postal Clerk - No Experience Required - On the Job Training

    Postal Source • Hanford, CA, US
    [job_card.full_time] +1
    NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Postal Clerk - No Experience Required ($24 / hr - $39 / hr)

    Postal Clerk - No Experience Required ($24 / hr - $39 / hr)

    Postal Jobs Source • Hanford, CA, US
    [job_card.full_time] +1
    NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Nurse - RN - OR - Operating Room - $1751 / Week - Hiring Now

    Travel Nurse - RN - OR - Operating Room - $1751 / Week - Hiring Now

    LRS Healthcare - Nursing • Hanford, CA, US
    [job_card.full_time]
    LRS Healthcare - Nursing is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Hanford, CA. Shift : Inquire Start Date : ASAP Duration : 14 weeks Pay : $1751 / ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Lemoore, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Laton, California, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Office Agent (PT)

    Front Office Agent (PT)

    Tachi Palace Casino Resort • Lemoore, CA, US
    [job_card.full_time] +1
    Responsible for providing all necessary assistance to guests when answering incoming telephone calls and registering guests, providing prompt and courteous service. checks guest in and out of the H...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Billing Clerk

    Billing Clerk

    Jobot • Hanford, CA, US
    [job_card.permanent]
    With over 30 years in business, this company has built a strong reputation as a boutique accounting firm offering personalized financial guidance. Come see why we are a preferred employer in Kings C...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Postal Clerk - No Experience Required - On the Job Training

    Postal Clerk - No Experience Required - On the Job Training

    Postal Jobs Source • Hanford, CA, US
    [job_card.full_time] +1
    NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Postal Clerk - No Experience Required - On the Job Training

    Postal Clerk - No Experience Required - On the Job Training

    The Postal Service • Hanford, CA, US
    [job_card.full_time] +1
    NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Office Manager

    Office Manager

    TradeJobsWorkForce • 93715 Fresno, CA, US
    [job_card.full_time]
    HR function by keeping personnel records up to date, arranging interviews and so on.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Nurse - RN - OR - Operating Room - $1573.77 / Week

    Travel Nurse - RN - OR - Operating Room - $1573.77 / Week

    Atlas MedStaff • Hanford, CA, US
    [job_card.full_time]
    Atlas MedStaff is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Hanford, CA. Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $1573.Atlas Medsta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Revenue Enablement Manager

    Revenue Enablement Manager

    VirtualVocations • Fresno, California, United States
    [job_card.full_time]
    A company is looking for a Revenue Enablement Manager to drive clarity, consistency, and continuous learning across its Global GTM teams. Key Responsibilities Support ongoing GTM training initiati...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior Customer Office Operations Manager

    Senior Customer Office Operations Manager

    VirtualVocations • Fresno, California, United States
    [job_card.full_time]
    A company is looking for a Senior Manager, Customer Office Operations.Key Responsibilities Create and streamline Customer Office processes to drive outcomes Own and optimize the Customer Office ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    GC Retail Operations Manager Store 227

    GC Retail Operations Manager Store 227

    Guitar Center Stores, Inc. • Fresno, CA, United States
    [job_card.full_time]
    This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may be ear...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Clinic Manager

    Clinic Manager

    Ravive Health & Vitality - San Diego • Fresno, CA, US
    [job_card.full_time]
    Ravive Health & Vitality is a naturapathic wellness center located in San Diego, dedicated to promoting health and well-being. The clinic provides a variety of innovative services, including Wei...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]