Dear All
Greetings from PSRTEK Inc.
We are looking for Production Support Lead in Plano TX (Onsite) . This is a fulltime / Contract position with one of our clients. Please let me know your interest with your updated resume.
Role : Production Support Lead
Location : Plano TX (Onsite)
Duration : Fulltime / Contract
Role Summary
Seeking an experienced Production Support Lead to monitor troubleshoot and resolve production issues. The role focuses on ensuring stable performant and reliable data pipelines coordinating incident resolution implementing fixes and driving continuous improvement in operational processes.
Mandatory skills and expectations
- Proven ability to lead and manage delivery for one of these technologies : Adobe Informatica or SFDC.
- Solid hands on experience in the primary technology (design implementation support and release management).
- Broad working knowledge of other enterprise technologies and integrations to enable cross team coordination and troubleshooting.
- Strong incident management stakeholder communication and team leadership capabilities.
- Experience with change management runbooks and production support practices.
Key responsibilities
Act as single point of contact for production incidents and escalations coordinating resolution across engineering QA infrastructure and vendor teamsMonitor system health and operational metrics; proactively identify and remediate potential issuesLead on call rotations and ensure appropriate staffing for 24x7 coverage if requiredDrive change management and release coordination to minimize production impactImplement and enforce operational best practices standards and SLA targetsMentor and develop production support engineers; recruit and grow the team as neededTrack and report operational KPIs to stakeholders and leadershipWork with engineering teams to prioritize and verify permanent fixes for recurring issuesAutomate repetitive operational tasks using scripting and tooling to reduce manual effortRequired skills and experience
Proven experience in production support or operations lead role supporting enterprise applications or servicesStrong incident management and troubleshooting skills across applications database middleware and infrastructure layersFamiliarity with monitoring and alerting tools.Experience with on call practices escalation workflows and major incident managementProficiency with at least one scripting language for automation (examples : Python Bash PowerShell)Understanding of networking storage databases (SQL and NoSQL) and application stacks relevant to your environmentKey Skills
History,Insurance Management,JDE,Administration Office,Catering Operations
Employment Type : Full Time
Experience : years
Vacancy : 1