Front Desk

Front Desk Lead With Dermatology Coding Experience

The Front Desk Lead with Dermatology Coding Experience oversees daily front office operations for a dermatology practice, ensuring smooth patient flow, excellent customer service, and accurate insurance and billing processes. This individual will act as a liaison between front desk staff and management, while also utilizing their dermatology coding expertise to support billing accuracy and claims submissions.

Responsibilities

Front Desk Operations

• Lead and support front desk team in scheduling, check-in/check-out, insurance verification, and patient inquiries
• Ensure front desk coverage, coordinate staff schedules, and assign daily responsibilities
• Monitor and improve workflows to optimize patient flow and minimize wait times
• Handle escalated patient concerns or complaints professionally and promptly
• Ensure a clean, organized, and welcoming front office environment

Medical Coding & Billing Support

• Accurately review and code dermatology procedures and diagnoses (CPT, ICD-10, HCPCS)
• Ensure documentation supports codes submitted and meets billing compliance standards
• Collaborate with clinical team to clarify diagnoses and treatments for coding purposes
• Assist billing department in resolving coding-related claim denials and rejections
• Train front desk staff on basic insurance and coding practices relevant to their roles

Administrative Leadership

• Assist in onboarding, training, and mentoring new front desk staff
• Conduct performance check-ins and provide feedback to team members
• Communicate practice policies, updates, and goals to front office team
• Maintain inventory of front desk supplies and equipment
• Ensure HIPAA and OSHA compliance at the front desk

Qualifications

Education and Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 3+ years of medical front desk experience in a dermatology practice
• 12 years of experience with dermatology coding and billing
• Supervisory or lead experience in a healthcare front office setting strongly preferred

Certifications

• Certified Professional Coder (CPC) or Dermatology Coding Certification (DCS) preferred
• HIPAA and OSHA compliance training a plus

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