Cloud Support Engineer

Cloud Support Engineer

On-site : Atlanta, GA

TS / SCI w / FSP

We are looking for a Cloud Support Engineer to join our night shift team in support of the MS 1GOV program. This is a great opportunity for a night owl who's good at troubleshooting tech issues and loves working in a fast-paced environment.

Job Description : Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and / or escalate system issues to maintain a high level of system / platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

Duties and Responsibilities

• Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
• Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
• Reviews system logs to identify and mitigate system issues.
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
• Document system issues resulting in system outages and coordinate change though change management process.
• Support collaboration across operations, development teams and external partners.
• Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
• Monitor solution performance according to client specification and SLAs, escalate as needed.
• Other supporting duties, as directed.
• Willingness to work overtime and varying hours as required.

Minimum Qualifications

Clearance Requirement

Other Job Specific Skills

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