Logistics Account Executive

Account Executive

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo's unique technology.

Job Duties & Responsibilities :

Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.

Manage existing key account relationships and offer solutions based on shipping patterns and needs

Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing

Proactively communicate any issues to the client

Coordinate all daily shipments through phone, email, and Echo's client-facing web portal

Ensure accuracy and timeliness of billing while proactively notifying client of any changes

Gain competency with Echo's technology and educate clients on the benefits of leveraging it

Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Skills & Qualifications :

Bachelor's degree

New graduate or 1-2 years of customer service experience in a business services environment

Strong communication skills, both written and verbal

Calm under pressure

Superior business acumen

Knowledgeable on relevant modes of transportation

Team player mentality

Work Environment : This job operates in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.