Lead Retail Sales Associate

Job Description

Job Description

Description :

Dr. Delphinium is looking for a friendly, confident, and dependable Lead Retail Sales Associate to join our team at the Lovers Lane location! Our Lead Associate supports the Store Manager in creating a highly productive environment where guests receive exceptional service, employees feel supported, and the business thrives.

This role is a blend of hands-on sales and leadership. You’ll greet every guest, guide them through floral and gift selections, and help create in-store arrangements - while also overseeing store operations, supporting and coaching team members, and ensuring that visual and service standards are consistently upheld. If you love people, enjoy mentoring others, and thrive in a fast-paced, creative environment, this could be the perfect next step in your retail career.

RESPONSIBILITIES

• Greet and assist customers with a warm, helpful attitude
• Give guests through floral and gift selections with confidence and care
• Build customer relationships and follow up to ensure satisfaction
• Address customer concerns and resolve issues quickly and effectively
• Educate guests about flowers, plants, and product care
• Create and wrap flower arrangement in-store
• Enter orders accurately in the POS system and gather customer information
• Support phone orders and customer inquiries as needed
• Assist with merchandising projects, product rotation, and store resets
• Ensure retail displays remain clean, organized, and well-stocked
• Help train, coach, and support Retail Sales Associates in daily tasks and service standards
• Assist the store Manager with monthly schedules for sales associates
• Serves as Manager on Duty during assigned weekend rotations, including register drawer counting
• Ensure consistent communication among team members and attend monthly team development meetings
• Work collaboratively with sales and design teams to ensure smooth operations
• Maintain confidentiality of customer information
• Follow all company policies and maintain a professional appearance

Requirements :