Systems Engineer

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For: DCF is seeking a Telecommunications Specialist to provide high-level support for VoIP telecommunications, PBX provisioning, call center software, and mobile device management. This role includes technical administration, monitoring, and maintenance of telecom infrastructure, as well as process improvement through automation and best practices. The position requires on-call support and occasional weekend maintenance.

Location: Remote (Must be WI resident or willing to relocate at own expense) – Hybrid (90% remote, 10% onsite as needed)

Responsibilities:
Provision and manage PBX systems, VoIP phone numbers, and call center software
Administer telecommunications assets, billing reconciliation, and vendor services (e.g., ATT, US Cellular, Lumen)
Analyze, design, and maintain call trees, IVR systems, and dial plans
Support mobile device management and telecommunications-related software systems
Monitor, troubleshoot, and maintain LAN/WAN and VoIP network environments
Develop process documentation and provide knowledge transfer to staff
Work independently and collaboratively on projects and daily operations
Provide high-availability support in a 24x7 environment

Qualifications:
5-8+ years of telecommunications provider services support and vendor management
3-5+ years provisioning PBX systems
5-8+ years telecommunications asset management and billing reconciliation
5-8+ years call center software administration and VoIP management
Experience with Cisco Unified Communications or similar platforms preferred
Knowledge of WAN/LAN, routing protocols, and VoIP communications
Strong oral and written communication skills

About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.