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Director of Customer Success
Director of Customer SuccessVirtualVocations • Kissimmee, Florida, United States
Director of Customer Success

Director of Customer Success

VirtualVocations • Kissimmee, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Director of Customer Success - SMB.

Key Responsibilities

Lead, coach, and develop a team of Customer Success Managers to drive product adoption and customer outcomes

Develop and implement digital-first Customer Success strategies and optimize the digital customer journey

Analyze customer health metrics and collaborate cross-functionally to enhance customer experiences and address escalated issues

Qualifications

7+ years in Customer Success or related roles with 4+ years in people leadership

Experience managing scaled, digital, or tech-touch success programs in SaaS or technology sectors

Strong operational mindset with experience in automation tools and data-driven decision-making

Proven ability to analyze customer data to identify trends and mitigate churn

Healthcare SaaS experience preferred

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Director Of Customer • Kissimmee, Florida, United States

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