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Director of Customer Success
Director of Customer SuccessVirtualVocations • Kissimmee, Florida, United States
Director of Customer Success

Director of Customer Success

VirtualVocations • Kissimmee, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Director of Customer Success.

Key Responsibilities

Mentor and grow teams of Customer Success Managers and Renewal Managers, fostering a culture of accountability and development

Own GRR and NRR for the AMS region, improving adoption, renewals, and guiding customers to achieve business outcomes

Collaborate cross-functionally to drive account growth, forecast accuracy, and implement scalable processes for customer success initiatives

Required Qualifications

8+ years in Customer Success, Account Management, or Enterprise SaaS leadership

Proven track record of achieving retention and expansion targets at scale

Experience leading distributed teams and managing leaders is preferred

Strong operational acuity in forecasting, playbooks, and success plans

Proficiency with Salesforce, Clari, and data / analytics tools

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Director Of Customer • Kissimmee, Florida, United States

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