Product Support Coordinator - ProResources
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.
Job Purpose
The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would :
- Take initiative and work autonomously
- Manage a profit and loss statement
- Effectively grow a diverse portfolio of clients
- Manage a rental fleet inventory mix
- Become a safety expert and change agent
- Become an expert in the equipment rental industry
- Be promoted and grow their career
What You Will Do...
Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer serviceMaximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with othersGenerate, process, analyze and review a small selection of daily business reportsSchedule delivery and pickup of equipment on a timely basisFinalize sales while fielding inbound inquiries and successful outbound telemarketing with assistanceProvide sales support to Sales Representatives that have contact with customers outside of your branchDemonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alikeLearn and follow all company procedures and protocolsSupport all team membersPerform additional duties as assignedRequirements
H.S. Degree Required, College Degree PreferredA valid U.S. Driver's LicenseBe able to regularly lift 50lbs or moreAbility to sit, stand, and walk for extended periods of timeAbility to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of timeMust be able to work indoors and outdoors when required of the jobSkills
Computer skills to support entering information into systemsBasic knowledge of Microsoft Word and Excel ProgramsStrong interpersonal skillsTeamworkListening SkillsAbility to communicate effectively and efficientlyDependabilityPay Range : $25 - $28 per hour
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following :
Keeping You Healthy
Medical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss ProgramBuilding Your Financial Future
401(k) plan with company matchEmployee Stock Purchase ProgramLife & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)Paid parental leaveMilitary leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance DiscountsProtecting You & Your Family
Company Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident InsuranceHerc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.