Assistant Branch Manager

About This Job

TheAssistant Branch Manager lis theright-handperson who helps the Branch Manager run a branch. You’ll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job thatiskey to the branch’s success.

You’ll help the Branch Manager monitor sales results of individuals as well as thebranch as a whole. You’ll be hands on and step in to provide coaching and assistance whenever it’s needed. You’ll be a coach, leader, mentor and anindispensableally all rolled into one. You’ll help lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.

If this sounds like you, we’d love to talk.

Work Schedule

• Monday - Friday 8:15 AM - 5:15 PM, Saturday 8:45 AM - 12:15 PM

Essential Functions

• Manage day-to-day branch activities including operations, administration and providing directions to branch staff

• Assist team members withday-to-day customer service,compliance with established policies and procedures relative to bank operations,security,human resource managementand more

• Observe and coach sales staff to improve quality and experience of customer interactions

• Monitor results, develop and implement efforts to assure that expectations and goals are met

• Meet sales goalsandassigned business development responsibilities

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring,evaluations, annualincrease allocations and disciplinary action as required

• Communicate decisions, priorities and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Strong knowledge ofretail banking, including knowledge of best practices

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School diploma required. Associate Degree preferred, or anequivalent combination of education and experience required

• 3+ years leadership/supervisory experience required

• 1+ year experienceinfinancial services industryand working knowledge of retail products and services and bank operations required