Customer Success and Sales Manager

Customer Success And Sales Manager

Looking to build your career and design your future? You have come to the right place. About ILG: Interior Logic Group, the United States' premier and largest provider of interiors for new homes is changing the home building industry by delivering the most powerful virtual home shopping, design, and analytics platform. Our technology engages new home buyers, accelerates option selection, drives incremental revenue, and improves homebuyer satisfaction. ILG technology creates significant value for our customers and their homebuyers. We have developed an end-to-end technology platform that offers dynamic experience from option selection through product installation. Our cutting-edge option selection tools are customized to the individual community and floor plan. Homebuyers select through our visualization technology and real-time pricing data to create a personalized, user-friendly design experience unmatched in the industry. Come join an amazing team where we are transforming the new home design industry with our innovative technology!

Overview: We are looking for a Customer Success and Sales Manager to drive adoption, satisfaction, and long-term success for our customers using the Auros Home Design platform. This role combines customer relationship management, B2B software sales, product expertise, and hands-on training with cross-functional collaboration across Product, Sales, and Engineering. The ideal candidate is proactive, customer-focused, and confident in conducting product demos and user training sessions for both customers and internal teams to ensure everyone gets maximum value from the platform.

Key Responsibilities:

• Drive new SaaS sales opportunities identify prospects, deliver product demos, and close new customer contracts to meet revenue goals.
• Onboard and train new customers to ensure smooth software adoption, effective product usage, and long-term satisfaction.
• Manage ongoing customer relationships, acting as the main point of contact to ensure satisfaction, retention, and loyalty.
• Negotiate and close SaaS contract renewals, upsells, and expansions, aligning customer needs with business objectives.
• Collaborate with cross-functional teams (sales, product, marketing, and support) to ensure a seamless customer experience throughout the lifecycle.
• Communicate customer insights to internal teams to guide product enhancements and improve the overall customer experience.

Required Skills and Qualifications:

• Bachelor's degree in a related field
• Minimum of 5 years of experience in B2B2C SaaS products, customer success, software sales, e-commerce platforms, product management, or related roles.
• Advanced proficiency in Microsoft Office Suite, Presentations, Canva etc.
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously.
• Strong attention to detail and commitment to producing high-quality, accurate work.
• Able to travel within United States 25% of the time

If you are an effective communicator, problem solver, excited to collaborate with regional sales teams for software sales and demonstrates diligence in delivering top-notch support and training to designers and builder sales teams, please apply and we can't wait to speak with you. Pay range: $90-$110K

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.