Senior Customer Experience ManagerVirtualVocations • Manassas, Virginia, United States
Senior Customer Experience Manager
VirtualVocations • Manassas, Virginia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Manager of Customer Experience.
Key Responsibilities
Lead and develop a team of CX professionals, promoting a culture of accountability and high performance
Utilize data to identify trends and inform strategies that enhance customer and business opportunities
Drive operational excellence across key CX processes, ensuring quality and efficiency at every touchpoint
Required Qualifications
4+ years of experience in a managerial or senior supervisory role, preferably in customer experience or P&C insurance
Bachelor's degree in Business, Communications, Insurance, or a related field
Experience managing a team of 5+ direct reports
Strong analytical skills for data-backed decision-making
Ability to work and manage in a remote environment
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Customer Experience Manager • Manassas, Virginia, United States
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