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ITaaS Director
ITaaS Director3GC Group • Austin, Texas, USA
ITaaS Director

ITaaS Director

3GC Group • Austin, Texas, USA
[job_card.variable_days_ago]
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  • [job_card.part_time]
[job_card.job_description]

ABOUT THE ROLE :

The ITaaS Director directly oversees the Technology helpdesk technicians system administrators and engineering consulting teams that serve our diverse client base. A combination of manager account supervisor business driver cheerleader and customer service expert this part-time onsite role requires a broad collection of skills as well as specific industry expertise.

RESPONSIBILITIES :

In this role youll get to...

  • Take complete ownership of the technology team and partner with the account managers to provide excellent client services.
  • Play an active role in proactive and reactive client management and issue resolution.
  • Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base.
  • Oversight of service delivery projects including equipment deployment software releases email migrations etc.
  • Develop maintain support and optimize key functional areas to remove barriers hindering the teams overall performance.
  • Ensure the oversight organization and motivation of all members of the Technical Operations team.
  • Lead by example challenge functional status quo manage and develop processes to document client issues leverage trends and impact analyses in the overall service enhancement.
  • Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers.
  • Build develop and lead remote and onsite team of technical Operations resources.
  • Investigate methods and procedures to better monitor our network and respond to issues.
  • Provide executive-level reporting to inform decision making.
  • Be the bridge between MSP partners for tier 1 and 2 support and our clients. Serving as the outsourced IT manager to help with escalations and troubleshooting.
  • Escalation point to carrier and cloud partners we help implement and support for clients.
  • Identifies staffing needs and works with the recruitment team to pursue targets.
  • Maintains familiarity with current and upcoming IT equipment services and other developments.
  • Perform root cause analysis of infrastructure problems and develop resolution and prevention plans.
  • Other duties as assigned or needed

REQUIREMENTS :

On day one well expect you to...

  • Have expert knowledge of IT best practices policies and regulations
  • Have a clear understanding of client / server technology and network architecture
  • Have an understanding of a wide range of technologies covering Microsoft platforms cloud email management virtualization shared storage disaster recovery remote access and more
  • Have a solid understanding of cloud deployment and operations
  • Have knowledge and significant experience with designing and implementing metrics and measurements
  • Have 8 years of IT service experience
  • Have 5 years of IT supervisory experience
  • Have strong analytical skills proven functional and technical analysis skills and professional client interaction
  • Have service awareness of all organization key IT services for which support is being provided
  • Have strong teamwork customer service and interpersonal skills
  • Have good communication including writing speaking and active listening
  • Have the ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment
  • Have strong problem solving and critical thinking skills
  • Have the ability to make sound decisions and solve complex business and technical issues
  • Have advanced leadership and conflict management skills
  • Have skill in strategic planning with an ability to think ahead
  • Have skill in leading people and getting results with a strong client orientation
  • Have excellent attention to detail
  • Have proven success in leading a team and developing staff
  • Have great project management skills including organization planning time management and prioritization
  • Have a fully functional and up-to-date computer with which to perform duties
  • Be willing to install next generation end point protection on the computer
  • Authorized to work in the US for any employer
  • Be open to a part-time contract opportunity

    • NOTE :

  • This is a remote (work from home) opportunity.

    • Required Experience :

    Director

    Key Skills

    Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience

    Employment Type : Part-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 130 - 175

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    Director • Austin, Texas, USA

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