Guest Service Attendant, The Westin Buffalo

Job Description

The opportunity

Delaware North Parks and Resorts is searching for full-time and part-time Guest Service Attendants to join our team at the Westin Buffalo in Buffalo, New York. As a Guest Service Attendant, you have the opportunity to work in a variety of areas including tours, bell attendant, valet, room service, or transportation services. We will tailor the job to your interests and professional goals. This is a great opportunity to learn from award-winning leaders and grow your hospitality career!

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay $15.50 - $16.50 / hour

Information on our comprehensive benefits package can be found at

What we offer

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance
• 401 (k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition or professional certification reimbursement
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
• Available for full-time, year-round team members

What will you do?

More about you

Physical requirements

Shift details

Holidays

OT as needed

On call

Weekends

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy : a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$15.50 - $16.50 / hour