Police Communications Officer

Job Description

Glimpse of the job:

Are you ready to be the vital link between emergency services and the community? As a Police Communication Officer, you'll handle both routine and emergency radio, telephone, and calls, ensuring every call is routed efficiently and effectively.

This role isn't just a job—it's a career path that leads to specialization in Police Communications, with exciting opportunities for advancement within our department. If you're looking for a challenging and rewarding position where every day is different, we want to hear from you!

Apply now to be part of our dedicated team and make a real difference in your community!

What we want

Our Police Communication Officers handle routine and emergency radio, telephone, and calls for service following special or written instructions for transmitting and routing calls. This position follows a career path leading to specialization in Police Communications and the opportunity to promote within the department. If this job description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

We have multiple openings, so please include your work history with brief details by attaching a resume or completing the application. Our department will reach out to you to discuss experience. Position level will be determined after the selection process is complete based on experience and position availability.

For each officer level:

• You must be already certified or able to obtain a Texas Commission on Law Enforcement (TCOLE) Telecommunicators License.

• You may be required to work weekends, holidays and hours other than Monday through Friday, 8 am to 5 pm.

• You must be able to type a minimum of 45 word per minute.

• Must have a State of Texas class 'C' vehicle operator's license or ability to obtain within 30 days of employment.

Qualifications

Required Education and Experience:

Police Communications Officer in Training- $20.60/hr

• Requires High school diploma or GED.

• Requires two years of full-time employment experience or an equivalent combination of education and experience.

• Must be able to obtain the Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicators certification.

Police Communications Officer I - $21.22/hr

• Requires High school diploma or GED.

• Requires one year of full-time employment experience as a Texas A&M University Police Department Communications Officer or equivalent law enforcement dispatch experience.

• Must possess the Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicators certification.

Police Communications Officer II- $22.51/hr

• Requires High school diploma or GED.

• Requires two years of experience as a Texas A&M University Police Department Communications Officer or equivalent law enforcement dispatch experience.

• Must possess the Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicators certification.

Police Communications Officer III- $23.19/hr

• Requires High school diploma or GED.

• Requires three years of experience as a Texas A&M University Police Department Communications Officer or equivalent law enforcement dispatch experience.

• Must possess the Texas Commission on Law Enforcement (TCOLE) Intermediate Telecommunicator certification.

Police Communications Officer IV- $23.88/hr

• Requires High school diploma or GED.

• Requires four years' experience as a Texas A&M University Police Department Communications Officer or equivalent law enforcement dispatch experience.

• Must possess the Texas Commission on Law Enforcement (TCOLE) Advanced Telecommunicators certification.

Required Knowledge, Skills and Abilities:

• Ability to multi-task and work cooperatively with others.

• Public relations skills.

• Keyboarding skills.

Preferred Education and Experience:

• Bachelor's degree.

• Previous experience as a dispatcher in law enforcement.

Other Requirements:

• Applicant must successfully pass psychological evaluation, drug screen, and complete background investigation to include, but not limited to driving history, criminal background, and credit history.

• Flexibility to work rotating shifts and holidays.

• Ability to work under stress.

• Ability to comprehend technical aspects of communications equipment.

• Applicants must pass a typing test with a score of 45 words per minute.

• Applicants must also pass a Critical Multitasking Dispatch Test.

Responsibilities:

• Successful completion of the 16 week Communications Officer Training Program, which includes Texas Penal Code, Traffic Code, the use of telecommunications equipment, and the use of a Computer Aided Dispatch system.

• Familiarization with the University and Departmental policies, and TLETS/NLETS and TCIC/NCIC operations and policies.

• Operates data terminals for the National Crime Information Center and Texas Law Enforcement Telecommunications Systems for the University Police Department.

• Receives incoming telephone calls from the general public, disseminates information for emergency personnel, and monitors telecommunications equipment.

• Familiarization with the geography of Texas A&M University (i.e. buildings, streets, major departments and University Personnel).

• Monitors and responds to activation of alarm systems by coordinating with all appropriate agencies and personnel and performs other duties as assigned.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee