Analyst, CRM

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

WB Games is a leader in the games industry across all game platforms and mobile devices. Our diverse and inclusive workforce creates and brings to life the most beloved characters, franchises, heroes, and wizards in the world. We are fans of what we make and proud of what we do. We have studios and offices across the globe.

The Job
WB Games is recruiting a CRM Analyst under the Global Sales & Marketing organization. This role will take part in strengthening WB Game’s email and lifecycle marketing programs by crafting targeted and insights-driven campaigns and player journeys with a goal of retaining, engaging, and monetizing fans of our gamer audience and fans of the franchise.

The Ideal candidate can adapt between marketing strategy, campaign management, as well as operational and analytical needs. They are a core or casual gamer with familiarity and experience with player-facing content (web, email, in-game promotion, social/influencer, community & streaming, etc.), an understanding how to scale personalized messaging per game from nascency to best-in-class, and a keen interest in leveraging analysis and data integration to enable the most cutting-edge marketing and direct-digital messaging capabilities possible.

The Daily

• Execute and Manage CRM Campaigns: Manage (end-to-end) on behalf of our game franchises - including the building and maintaining of marketing channel automations and template frameworks that support dynamic player journeys
• Plan and Coordinate A/B Tests: Design and launch multi-variant campaigns experiments that optimize email content, timing, and segmentation
• Aligned Execution: Work closely with colleagues in analytics, brand marketing, product marketing, and creative services to ensure alignment in execution on test measurement and audience messaging
• Dashboard & Reporting: Build and maintain dashboards and reports for internal reviews on performance at all dimensions for specific marketing channel and game combinations, exposing the trends and opportunities based on data driven insights
• Support CRM & Department leads with presentations, evaluations and implementation strategies that support the growth of the CRM program

The Essentials

• Bachelor's Degree and 2 - 5 years of CRM or digital marketing experience
• Experience with Salesforce Marketing Cloud, Braze, CleverTap, Adobe Experience, Cloud or similar lifecycle marketing platforms for email, in-app messaging, push notifications, etc.
• Experience with data visualization tools like Looker or Tableau
• Proficient with Adobe Photoshop
• Basic HTML skills
• AMPscript
• Familiarity in gaming and entertainment industry

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.