MHS Community Manager II

The Community Manager is responsible for the day to day management of the community operations including maintaining community curb appeal, controlling expenditures and facilitate the resident journey. Manage 3 or more full time equivalent direct reports. May supervise the Assistant Community Manager and the Resident Service Coordinators. Work closely with Marketing and Communications Manager, Leasing Manager and Maintenance Managers.

Primary Responsibilities:

• Participate in hire, termination, and progressive discipline for Community Center staff. Actively participate in recruitment process for all personnel and structure or compensation adjustments personnel. Conduct quarterly and annual performance reviews for all direct reports.
• Resolve and address resident complaints, disputes and other issues. Primary escalation point for community management operations. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for aggressive and timely collection of delinquent accounts. Ensure consistent and fair collection of damages at move out, during occupancy. May be responsible for overseeing petty cash and other financial functions.
• Monitor curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Responsible for meeting budgeted occupancy and financial goals. Responsible for monitoring occupancy rates and vacancies. Provide accurate and timely reports to the Operations Director. Identify safety, curb appeal, maintenance and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges.
• Ensure compliance and implementation of all HC policies and procedures including the resident journey.
• Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.

Job Requirements:

• High School diploma or GED required; Associates degree in business or related field preferred
• 3 - 5 years' experience in property management, leasing, or residential operations required
• Experience with computer system required which include web-based applications and some Microsoft Office applications such as Outlook Word, Excel, PowerPoint or Access
• Proficiency in YARDI or other similar industry software preferred
• Ability to communicate clearly and effectively in both orally and written with internal and external customers
• Ability to provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner
• Must have a current vehicle license in good standing and meet the driving records standards outline in the Company Safe Vehicular Operations Policy