Job Description
Job Description
We’re looking for a detail-oriented and customer-focused Office Associate to support warehouse operations. In this role, you’ll be the go-to person for internal and external customer service needs while maintaining accurate records, communicating with team members, and staying organized in a fast-paced environment.
What You’ll Do :
- Provide excellent customer service by phone, email, and in person
- Use Microsoft tools to manage communication and documentation
- Respond promptly and professionally to customer inquiries
- Direct unresolved issues to appropriate departments
- Maintain a high level of organization and accuracy
- Assist with administrative duties and other projects as needed
- Work independently and follow established procedures
Requirements
Qualifications :
High school diploma or GEDPrior customer service experience is a plusProficiency in Microsoft Office (Word, Excel, Outlook)Strong listening and problem-solving skillsAbility to sit, stand, and work independently for long periodsWillingness to work overtime when neededYou're a great fit if you :
Enjoy helping others and know how to keep a positive attitudeCommunicate clearly, professionally, and with empathyCan juggle multiple tasks without losing focusAre organized, dependable, and detail-orientedStay calm and efficient in a fast-paced settingAre confident handling phone calls and learning new systemsBenefits
Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k,)Life InsurancePaid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentEmployee DiscountEmployee Assistance Program