Lab Networking Field Service Technician

What this Job Entails :

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope :

Works on assignments that are moderately difficult, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities :

Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber / copper / other cables and cable management, servers, storage, and other devices in the Data Center.

Confirm and label devices, rack and cables.

Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

Work under the direction of Site Operations Supervisor and / or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications / Skills :

High school diploma or general education degree (GED) and 2 to 5 years’ related experience and / or training; or equivalent combination of education and experience

Excellent verbal and written communication skills in English

Ability to respond to any On-Call request within 1 hour, while on-call

Effectively utilize the ticket management systems

Ability to cable systems (power / copper / fiber / other) correctly based on ticket requirements and SOP standards

Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

Ability to adapt to changing priorities, conditions, and circumstances

Strong organization skills

Working knowledge of computer hardware

Understanding of networking components and infrastructures

Knowledge of copper and fiber testers

Excellent troubleshooting skills

Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)

Experience with cable management and knowledge of how to run fiber and copper in a data center

Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber / copper topologies

Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)

Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.

Ability to learn new software

Must provide own transportation to work locations

Preferred Qualifications :

Certifications in Data Center technologies are desired

Hands on experience in electrical, HVAC, and data center infrastructures

Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment :

Physically assist in moving and racking equipment.

Able to safely lift and move a minimum of fifty (50) pounds

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers

Salary Range

$39,976.00 - $63,120.00 USD (Salary)