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Front Desk Attendant
Front Desk AttendantUFC GYM • Murrieta, CA
Front Desk Attendant

Front Desk Attendant

UFC GYM • Murrieta, CA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

RESPONSIBILITIES

Front Desk Customer Service

  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

  • Keeps front desk and lobby neat and clean at all times
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

    • REQUIRED QUALIFICATIONS :

    Knowledge, skills & abilities :

  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail

    • Minimum certifications / educational level :

  • High school diploma or GED required
  • Current CPR / AED certification

    • Compensation : $ per hour

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    Front Desk Attendant • Murrieta, CA

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