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IT Systems Support Analyst I
IT Systems Support Analyst IManus Bio • Augusta, GA
IT Systems Support Analyst I

IT Systems Support Analyst I

Manus Bio • Augusta, GA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Why work at

Manus :

  • Opportunity – For motivated, results-oriented team members, our growth creates opportunities for personal and professional advancement.
  • Accountability – You are given the resources you need to succeed and the freedom to make it happen; in return, we hold each other accountable for our high expectations.
  • Passion – We love what we do and enjoy working with others who feel the same way. We embrace the challenges and hard work that comes with working on the cutting edge.

Responsibilities :

End-User & Technical Support

  • Serve as the first point of contact for IT support across the organization.
  • Troubleshoot and resolve hardware, software, and connectivity issues for office, lab, and production systems.
  • Provide on-site and remote support for desktops, laptops, lab instrument PCs, and networked equipment.
  • Assist users with enterprise systems such as Microsoft 365, SAP, LIMS, etc.
  • Escalate complex issues to Tier II / III or system administrators as needed.

    • System Administration & Maintenance

  • Support account management, permissions, and security groups in Active Directory and Azure AD.
  • Install, configure, and image workstations, laptops, and lab computers.
  • Maintain and track IT assets, software licenses, and inventory records.
  • Perform health checks, software patching, and preventative maintenance of the system.

    • Support for Regulated (GxP) Environments

  • Follow cGMP and GxP procedures when supporting validated systems and equipment.
  • Document IT changes, incidents, and configurations in accordance with change control and validation requirements.
  • Assist with audits, system access reviews, and IT portions of CAPA or deviation investigations.

    • Documentation & Collaboration

  • Create and maintain user guides, SOPs, and troubleshooting documentation.
  • Maintain accurate ticketing and issue tracking in the IT helpdesk system.
  • Work collaboratively with scientists, engineers, and QA staff to ensure reliable IT system performance.

    • Security & Compliance

  • Support cybersecurity and data protection initiatives including endpoint protection, MFA, and encryption.
  • Ensure compliance with IT policies, data integrity, and system access controls.

    • Report security incidents and assist in vulnerability management.

    Qualifications

    Education & Experience

  • Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
  • 1–3 years of experience in IT support, desktop support, or systems administration.
  • Experience in manufacturing or laboratory environments is preferred.

    • Technical Skills

  • Strong knowledge of Windows OS, Microsoft 365, and common business applications.
  • Familiarity with Active Directory, Azure AD, and basic network troubleshooting.
  • Experience with lab and manufacturing systems (e.g., LIMS, SCADA, MES) is a plus.

    • Soft Skills

  • Excellent communication and customer service abilities.
  • Strong attention to detail and documentation accuracy.
  • Ability to work independently and collaborate in cross-functional teams.
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