IT Systems Support Analyst I

Why work at

Manus:

• Opportunity – For motivated, results-oriented team members, our growth creates opportunities for personal and professional advancement.
• Accountability – You are given the resources you need to succeed and the freedom to make it happen; in return, we hold each other accountable for our high expectations.
• Passion – We love what we do and enjoy working with others who feel the same way. We embrace the challenges and hard work that comes with working on the cutting edge.

Responsibilities:

End-User & Technical Support

• Serve as the first point of contact for IT support across the organization.
• Troubleshoot and resolve hardware, software, and connectivity issues for office, lab, and production systems.
• Provide on-site and remote support for desktops, laptops, lab instrument PCs, and networked equipment.
• Assist users with enterprise systems such as Microsoft 365, SAP, LIMS, etc.
• Escalate complex issues to Tier II/III or system administrators as needed.

System Administration & Maintenance

• Support account management, permissions, and security groups in Active Directory and Azure AD.
• Install, configure, and image workstations, laptops, and lab computers.
• Maintain and track IT assets, software licenses, and inventory records.
• Perform health checks, software patching, and preventative maintenance of the system.

Support for Regulated (GxP) Environments

• Follow cGMP and GxP procedures when supporting validated systems and equipment.
• Document IT changes, incidents, and configurations in accordance with change control and validation requirements.
• Assist with audits, system access reviews, and IT portions of CAPA or deviation investigations.

Documentation & Collaboration

• Create and maintain user guides, SOPs, and troubleshooting documentation.
• Maintain accurate ticketing and issue tracking in the IT helpdesk system.
• Work collaboratively with scientists, engineers, and QA staff to ensure reliable IT system performance.

Security & Compliance

• Support cybersecurity and data protection initiatives including endpoint protection, MFA, and encryption.
• Ensure compliance with IT policies, data integrity, and system access controls.
• Report security incidents and assist in vulnerability management.
  
  

Qualifications

Education & Experience

• Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in IT support, desktop support, or systems administration.
• Experience in manufacturing or laboratory environments is preferred.

Technical Skills

• Strong knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with Active Directory, Azure AD, and basic network troubleshooting.
• Experience with lab and manufacturing systems (e.g., LIMS, SCADA, MES) is a plus.

Soft Skills

• Excellent communication and customer service abilities.
• Strong attention to detail and documentation accuracy.
• Ability to work independently and collaborate in cross-functional teams.