IT Operations Manager

IT Operations Manager

Join world-class experts in finding answers to our customers' toughest questions as our IT Operations Manager. This role is responsible for delivering and supporting infrastructure, cybersecurity and IT service management as the organization experiences double-digit growth and global expansion. The position is based in Orlando, Florida and reports to the Director of Information Technology.

This position involves hands-on work in the deployment, management, and operation of critical IT infrastructure across computing, storage, virtualization, networking, and security. The ideal candidate will have solid experience in infrastructure management (including public / private cloud), a track record of successfully adopting new technologies in a dynamic setting, and experience maintaining 24 / 7 IT service delivery.

The role spans several key areas :

Desktop Support & End-User Experience

• Lead and mentor the US team in providing high-quality desktop, endpoint, and user support.
• Oversee service desk operations, ensuring adherence to SLAs and exceptional user experience.
• Provide advanced support and escalation for desktop, application, and device-related issues across a distributed workforce.

Networking & Connectivity

Infrastructure Servers, Cloud, and Core Services

Leadership & Strategic Responsibilities

As a key member of the IT leadership team, the IT Operations Manager will be expected to work closely with the IT Director, providing operational expertise and ensuring seamless execution of global strategies. A collaborative mindset and strong support for IT Director initiatives are essential to succeed in this position. While this position is a dedicated Ocean Optics role, it is also essential to foster our Halma culture in "living the purpose and embracing the adventure".

Our ideal candidate should possess :

Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.

At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.

With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.

Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies, our employees enjoy excellent career development, networking, and advancement opportunities worldwide.

Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.