Audio Visual Service & Support Specialist

Position Title : Service & Support Specialist

POSITION OVERVIEW :

The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio / visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions, and healthcare facilities. The primary goal is to ensure an ongoing functioning AV system while providing clear and effective communication with customers through various ticketing systems.

ROLES AND RESPONSIBILITIES :

• Ability to lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits
• Ability to set up and operate A / V equipment for boardroom meetings, town halls, etc.
• Ability to perform routine maintenance of AV equipment
• Ability to quickly diagnose and resolve technical issues onsite and remotely.
• Ability to think critically and creatively to find solutions.
• Provide technical assistance to clients and event organizers
• Provide accurate and detailed reports in various ticketing systems and forms
• Analyze and interpret system drawings
• Perform hardware upgrades to all AV components
• Registration and setting changes of VTC codec endpoints (Cisco, Poly, Logitech, etc.)
• Proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components
• Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software
• Knowledge of networking fundamentals such as TCP / IP, addressing, firewalls, routers, VLANs, and VPN.
• Configure and adjust digital signal processors (DSP), including Biamp and QSC
• Fine-tune audio-video systems to ensure optimal performance
• Ability to work with a remote system programmer to load and diagnose interfaces
• Extensive background in troubleshooting complex audio, video, and network-related issues
• Knowledge of Advanced signal flow for audio, video, and control
• Minor programming capabilities (Crestron / QSC / Extron) - changes and troubleshooting
• Comfortable and able to communicate with C-Level executives
• Ability to educate customers on installed equipment
• Provide any required deliverables at the end of a service call, health check, or preventative maintenance visit

SUCCESS FACTORS :

WORK ENVIRONMENT :

EXPERIENCE AND EDUCATION :

REQUIRED TRAINING AND CERTIFICATIONS :

Possess or complete the following Certifications or Training within six months of employment :

Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.