Front Desk Agent

Front Desk Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Front Office team as a Front Desk Agent. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role:

The Front Desk Agent is a client facing position that handles the registration and departure interactions with resort guests. This position is the face of the resort who makes sure resort guests are welcomed and offered a customer friendly registration process, including assigning of the guestroom, distribution of keys, explanation of hotel services, and offer to assist with any needs during their stay.

What you will be doing:

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard.
• Check guests in and out.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Maintain keys in secure area.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.
• Process personal and traveler's checks, handle safe deposit boxes.
• Read, pass on log and communicate with previous shift.
• Run reports and complete them, i.e., high balance, cash basis, etc.
• Other duties as assigned.

What are we looking for?

What you bring to the role:

• High School diploma is required; college degree preferred.
• Previous Front Desk experience beneficial; preferably in a hotel/resort. A client facing customer service role is also acceptable.
• Ability to work in a fast-paced environment.
• Fluent in English; Excellent communication skills & able to read and explain guest charges on folios.
• Customer-centric attitude
• Computer proficiency to learn and utilize the resort's property management system.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.