Host / Hostess

Job Description

Job Description

Houlihan's Restaurant and Bar is looking for cheerful, outgoing host / hostess to join our great team of hospitality professionals.

SUMMARY OF POSITION

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

POSITION ACTIVITIES AND TASKS

Host Activities and Guest Interaction

• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Opens the door as guests enter and leave the building.
• Uses greeting, seating and waiting list procedures. Seats guests in a friendly and timely manner in person or on telephone.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Takes and manages reservations; receiving telephone calls and properly documenting reservation request.
• Completes wait sheets(by hand or Open Table)
• Competes table count sheets(by hand or Open Table)
• Meets guests needs by providing information about the restaurant, menus and surrounding area.
• Ensures no guest leaves the restaurant unhappy, getting the manager if necessary.
• Stocks all items on the front desk checklist
• Ensures menus are clean
• Completes restroom checklist and cleans restrooms

Assist Crew Members

PHYSICAL REQUIREMENTS / ENVIROMENT / WORKING CONDITIONS

and utilize peripheral vision to avoid hazards.

SUPERVISION RECEIVED :

Receives direction and training from the Kitchen Manager or Manager on duty as to the specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED :

Basic skills such as sanitation, safety, and customer service can be taught through in house training.

EXPERIENCE REQUIRED :

None

Disclaimer

This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.