The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.
The individual selected for this role will be expected to work at Automotive Branch #9353 located at 1937 Blairs Ferry Rd NE, Cedar Rapids, IA 52402. This is a part-time position. The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Operate color retrieval and paint mixing machine equipment as needed
Comply with inventory control procedures and assist with physical inventory process
Complete Monthly and Quarterly Safety Training
Minimum Requirements:
Preferred Qualifications:
Customer Service Associate - Automotive Finishes • Cedar Rapids, IA, United States
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