Receptionist - Leader Bank Pavilion

THE JOB

Leader Bank Pavilion, a seasonal outdoor amphitheater, is seeking a Receptionist for our busy concert, commencement, and event season. This position will begin in March 2025. The Receptionist will assist with administration, office management, and special projects while providing front line guest services to guests attending shows at our busy venue. Receptionists will support guests over the phone, via email, and in person at events.

Prior experience working in an entertainment venue required. Prior office experience required.

This is a seasonal part time role reporting to the Operations Manager. Hours by week will vary depending on business needs at the time, with approximately 20 –30 hours per week in March-April and 30-40 hours per week from May to October. The Receptionist pay rate is $20/hour.

WHAT THIS ROLE WILL DO

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way
• Adapt to the needs of our diverse artists, audiences, changing schedules, and tours of varying sizes
• Office Duties include but are not limited to: basic secretarial duties such as answering/returning phone calls, greeting visitors/staff, ordering office supplies, maintaining a clean office environment at all times.
• Customer service: Professionally responding in a courteous manner to emails regarding guest complaints, questions, comments about upcoming and past events. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.
• Daily knowledge of the run of the show, set times, adapting to show scheduling changes
• Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests.
• Maintain working knowledge of guest services programs and service recovery practices.
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner.
• Assist with staffing and orientation initiatives.
• Other tasks as assigned by the Operations Manager and Experience Manager.

WHAT THIS PERSON WILL BRING

• 1 year of office experience.
• Prior experience working in an entertainment venue.
• Degree in music business or entertainment management a plus.
• Great attention to detail and ability to work against deadlines.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires sitting, typing, walking and occasionally lifting 25 lbs. plus using proper lifting techniques.