ITIL Process ManagerVirtualVocations • Boca Raton, Florida, United States

ITIL Process Manager

VirtualVocations • Boca Raton, Florida, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for an ITIL Process Lead.

Key Responsibilities

Manage ITIL based Availability & Capacity Management processes with 24x7 coverage

Develop, maintain, and distribute the Capacity plan in accordance with projections and policies

Monitor compliance to Capacity targets and inform technical teams of any non-compliance

Required Qualifications

Experience in managing ITIL processes, specifically in Availability & Capacity Management

Strong understanding of IT environments and services from internal / external providers

Ability to identify and implement process improvements and integration enhancements

Experience in consolidating reports from technical teams for Service Capacity & Availability

Familiarity with capacity requirement projections and impact assessments

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