Front Office Supervisor

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to standards operating procedures.

Must have flexibility to work nights and weekends.

• Train direct the work of resolve issues / problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues complaints problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other departments especially housekeeping reservations etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
• Other duties as assigned and as staffing needs arise throughout the hotel.
• Knowledgeable of market sales ordering supplies and inventory control.

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Required Experience :

Manager

Key Skills

ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

Employment Type : Full-Time

Experience : years

Vacancy : 1