Sales Coordinator

Sales Coordinator

PrideStaff is hiring for a Sales Coordinator for an established electronic equipment and instruments company in Bend, OR. The Sales Coordinator provides high level customer service to our client's customer base, owning the order process from entry to follow-up, including returns and billing disputes as needed. They also provide support to the sales and marketing team with project-related tasks. All responsibilities are aimed at meeting and exceeding the customer's expectations.

Essential Functions

• Serve as the first line of contact for inbound sales calls, answer routine customer questions, and transfer to other staff as appropriate.
• Become well versed on company product offerings.
• Accurately enter sales orders from web-based orders, inbound phone calls / email requests, and from the sales team.
• Receive and respond to questions and requests from the sales team to support specific customer requirements, including : lead-time generation, order entry and processing.
• Utilize excellent written and oral communication to ensure customer satisfaction.
• Collaborate with the Operations and Finance departments to facilitate well-timed deliveries, accurate lead-times for customers and prompt billing of orders.
• Maintain accurate records in internal systems, including the enterprise software systems (currently SAP) and Customer Relationship Management System (currently Salesforce).
• Adhere to all company policies, procedures, and business ethics codes.
• Compile sales reports from multiple systems to highlight sales efforts.
• Collect, organize, and file sales orders using knowledge of paper and electronic filing systems.
• Assist with the preparation of presentations and trade show planning.
• Develop relationships with customers to maximize satisfaction levels and manage expectations.
• Other duties as assigned.

Competencies

Education and Experience

Job Factors

Standard days of work are Monday through Friday. 40 working hours weekly are generally expected. An employee's physical presence at the office work location is required to perform the essential job functions, tasks, and responsibilities. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and requires the ability to occasionally lift office products and supplies up to 20 lbs.

Company Overview

PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. As a PrideStaff Field Associate, you'll enjoy our generous pay and benefit package, and just as importantly, you will be treated fairly, with dignity, courtesy and respect. Work with a Staffing Firm that works for you!