Sr. Partner Delivery Manager

Position Description

NOTE :   This position can be filled in any of the below areas, and the selected individual will be expected to work within a hybrid work model (3 days onsite in the office and 2 days from home) on a weekly basis :

Partner Connect : Senior Partner Delivery Manager

This  Senior Partner Delivery Manager  will be responsible for managing and executing ongoing multi-disciplinary operating cadence as well as partner development activities with technology and delivery-focused key system integrator partners. The primary focus of this role will be on ERP System Integrator partners, which mainly serve enterprise customers (>

5K employees and above). You will leverage your relationship management, business development, project management and leadership expertise to help guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees. You will have the ability to work with technology and product teams and projects in a complex, matrixed organization and well versed in building strong and influential relationships and management skills with stakeholders, colleagues and clients in pursuit of delivering high quality services.

This position builds upon the vision to establish a scalable and efficient, partner-led go-to-market business model. It will accelerate ADP's Compliance Solutions business unit's growth and drive partner leverage throughout the customer experience journey. This role will work within the Partner Connect team to develop and manage processes and systems across a matrix organization that spans product and technology, program management organization, sales and alliances, implementation, finance, marketing, strategy, and general managers to align and scale the partner business.

To succeed in this role, you should be an excellent communicator, able to work with cross-functional teams and build rapport with clients and stakeholders. You are a strategic thinker with an analytical mind and strong problem-solving skills and are comfortable contributing to change management.

Responsibilities :

• Structures, standardizes and improves Compliance Solutions partner operations and enablement processes and models for both internal and external partners.
• Key components of the responsibilities include content and collateral development, training and enablement of internal and external partners, and process optimization in a cross-functional setting.
• Actively support and contribute to the Partner Program, communications, partner support, partner optimization, and multi-channel communication program efforts internally and externally.
• Participate in partner-facing implementation and playbook methodology development processes - provide leverage to the implementation subject matter experts(SMEs) assigned to the project.
• Leads training, enablement, and certification of partners particularly for delivery functions such as implementation, integration and product experiences.
• Support alongside alliances team as a point of contact for information and collateral for delivery and product partners that have been enabled, trained and certified on joint methodologies and processes.
• Support ADP hosted partner meetings, conferences and events as needed. Travel 10-15%.

QUALIFICATIONS REQUIRED :