Warehouse Manager

Job Description

Job Description

Our Opportunity :

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services :  Package Delivery, Valet Trash, Fetch Market, and Fetch Storage.

From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24 / 7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.

Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Fetch Package is looking for a Warehouse Manager to join our team in bringing Fetch Package's services to the community. The Fetch Package Operations team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for logistic leaders with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences. As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team, moving and lifting packages, and on-boarding, training, and scheduling Fetch Delivery Drivers.

What You'll Do :

Managing the full scope of the fulfillment process at the warehouse every day

Leading a team of Warehouse Associates tackling daily fulfillment at the warehouse

Coordinating operations staff schedule

Train, assess, and improve daily performance of Warehouse Associates

Managing Delivery Driver relations including on-boarding, training, and scheduling

Triaging and dispatching Drivers into efficient delivery routes

Problem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process

Working with the Customer Service team to answer customer inquiries via call, text or email

Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service

Organizing and maintaining package inventory using the Fetch platform

Managing maintenance of Fetch delivery vehicles

Coordinating rush deliveries and special requests to the meet the needs of Fetch residents

Providing the Fetch Experience

What You'll Need :

The will and drive to achieve, maintain and increase high standards

3+ years of experience in a management position

One or more years of experience as a warehouse employee recommended, but not required

Proficient in basic computer usage

Clear and concise with electronic and verbal communication

High-level of commitment towards prioritized decision making

Ability to thrive under pressure

Multi-tasking skills

Passionate about serving others

Comfortable in a fast-paced environment

Must be able to handle 50+ pounds

Must have a valid driver license with a clean driving record

What We'll Deliver On :

• Competitive pay rates
• Medical
• Dental
• Vision insurance
• 401(k)
• AD&D / STD / LTD
• Unlimited time off

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.